It is our mandate at all the times to keep your personal information protected and private. The personal information received from you, is strictly used for the purpose of facilitating and completing a business transaction such as :
(1) Billing to request credit card company
(2) Forwarding the purchased item to the requested order
Any data shared is non-personal (no names, address or credit card information is shared) with
www.stonesjewellery.com parties, associates and other third parties.
To ensure and satisfy our customers, that their privacy is always being attended and protected, we at
www. stonesjewellery.com are members
of "TRUSTe-Privacy Program".
What is TRUSTe Privacy Program?
"TRUSTe is a non-profit organization whose mission is to build users (your) trust and confidence in the
Internet by promoting the use of fair information practices. To verify our mandate to keep your information
protected and private,
www. stonesjewellery.com has submitted its stated policy to be reviewed by
TRUSTe to ensure we practice, what we say. For details, please see our Privacy Statements on our website.
By displaying the TRUSTe Logo on our website, www. stonesjewellery.com
agrees to notify you of:
(1) what identifiable information on you or a third party personal identifiable is collected through our website.
(2) the organization collecting the information
(3) how the information is used
(4) with whom the information is used
(5) what choices are available to you regarding collection use, and distributing of information
(6) the security procedures un place to protect information against loss, misuse or alteration of information under Stone's Jewellery Ltd.
(7) how you can correct any inaccuracies in the information.
Should you anytime feel that www. stonesjewellery.com
is not abiding by its Privacy Policy, please first contact us at www. stonesjewellery.com. If you are not satisfied with answers, please contact TRUSTe
through Trust WatchDog Dispute resolution Process at
www.truste.org/users/users_watchdog_intro.html.
Privacy Policy changes / updates
Whenever any changes are made to Privacy Policy, these changes will be posted on our website, under the
word "update", so that you will always be informed about what information is collected, how it is used and
under what circumstances it is shared.
Membership
When you make a purchase on our website, you automatically become a member. As a member, you can
place order for jewellery items, request special items, and register to receive promotions, specials. The
following identifiable information is collected by us:-
Name
E-mail address
Billing and shipping address
Address as listed with your credit card company (if charging to a credit card)
Phone number
Credit card information
User Name and Password
Customer correspondence
Optional information
Voluntary basis
When sending a gift, purchased on our website, to a recipient, you will need to provide the following
personally identifiable information of the recipient:
Name
Address
Phone number
You choose and select your own member identification and password to use for all future purchases from our
website.
Order Processing and Use of Information
We use the information you provide about yourself when placing an order only to complete that order. The
information is only shared with the other necessary parties to complete that order. If we have difficulty
processing an order, contact information is used to get in touch with customer.
We use the information you provide about someone else when placing an order only to ship that product and
confirm delivery. This information is only to complete the order.
E-mail address will be used to contact customers regarding completion of order promotion and discount offers.
Customers have the option to stop receiving our e-mail promotions by clicking "unsubscribe" link.
www. stonesjewellery.com will not sell, rent, share customers private information with others.
www.stonesjewellery.com will use statistics with our business associates and associate sites but will not
disclose any identifiable personal information such as names, address and other personal private information.
Third Party Policies
www. stonesjewellery.com gives access from its websites to other third party, partners to provide you
with certain services.
www. stonesjewellery.com will provide that third party with your transaction
information. The third party will request additional information to complete the requested service.
www.stonesjewellery.com is not responsible how those third parties collect, share and use the information.
For your own satisfaction, please check their Privacy Policies.
Order Processing
We request personal identifiable information from users on our order form when completing a purchase. The
users must provide name, shipping information and address, credit card numbers (if charging to a credit card),
and expiration date of the credit cards. This information is necessary to complete the customer
order.
Surveys / Contests / Sweepstakes:-
Participation in these events is voluntary. Users have a choice to participate and disclose the information or
not to participate and not to disclose any information.
These surveys are conducted by third parties. This information collected is shared with third parties running
the contests and sweepstakes to notify the winners and award prizes. Survey information will be used to
improve the use and satisfaction of our site.
Links
Our site may include links to other sites. For your own satisfaction, please read the Privacy Policies and
content of these sites. We are not responsible for the contents nor their Privacy Policies.
Announcement
On certain occasions, it is necessary to send an announcement related to our service. If service is
temporarily suspended for maintenance purposes, we might advise you by an e-mail.
Special Offers
Members on occasions will be informed on special offers, available on first come, first basis.
Price Guarantee
Prices offered on our website are same as in our shops.
Security
We use the best on-line encryption software technology in the industry to protect users information.
Off-line information is restricted and only authorized employees who "need to know" to perform directly
related services to their jobs, such as billing clerk, shipping representatives, are granted access to personally
identifiable information.
Return Policy
Returns must be made within 3 business days from date of receiving the purchased items.
www. stonesjewellery.com will accept the return of Jewellery purchased on this website for refunds if the
item(s) purchased and returned is not:
(1) damaged
(2) worn or used
(3) sized, as per customers specification
(4) engraved, as per customers specification
(5) specially ordered, as per customers specification
(6) security tag is not removed
(7) no marks, blemishes
(8) any addition/changes/modification made to Jewellery as per customers request
(9) layaway and interest free purchases are non-refundable. Please see details under section "Layaway and Interest Free Purchases".
and subject to following limitations:
- www. stonesjewellery.com will deduct following charges
- shipping and insurance
- duty and local taxes = 7% + 5 %
Purchases made at any of our shops are non-refundable. Only customer making on-line purchases can request
refund, as per terms and conditions stated under Return
Policy.
Return Merchandise
Before returning an item, kindly send us e-mail to obtain a return authorization number. Kindly write the return
authorization number on outside the package, underneath your return address. Please follow these steps:-
(1) Kindly put the return item in its original box / bag with original certificates
(2) Place the Jewellery box / bag in a shipping box. Tape the box to make it secure
(3) Insure the item for full value against loss and damage
(4) Ship the item to Stone's Jewellery Ltd. 225A Bear Street, Banff, Alberta, Canada, T1L 1B4
Order
Kindly read our Return Policy before placing order to purchase any item from our website.
Exchange
You are welcome to exchange for fully refund with no deduction and no additional shipping charges, within
10-days of receipt of merchandise, for another piece of Jewellery of same value or of higher value, by paying
the additional difference in the price. Kindly contact us by e-mail to obtain an exchange credit authorization,
to be used within 180-days.
Invite-A-Friend
Use our referral service for informing a friend about an item, by providing the friend's name and e-mail
address.
www. stonesjewellery.com will send the friend a one-time e-mail inviting them to visit the site.
www. stonesjewellery.com will retain and store the name and e-mail address of the customer until advised
by that customer to delete it.
Visit us
Members of our website receive 10% discount when they shop in person at one of our stores at the following
locations:
Stone's I Park Avenue Mall, 211 Banff Avenue, Banff
Stone's II Sundance Mall, 215 Banff Avenue, Banff
Zea's Jewellery Upper Lobby, The Fairmont Banff Springs Hotel, Banff
Stone's Rimrock Lobby, Rimrock Resorts and Hotel, Banff
Stone's Lake Louise Lobby, The Fairmont Chateau Lake Louise, Lake Louise
Stone's Victoria 911 Government Street, Victoria, B.C.
Stone's Empress Lobby, The Fairmont Empress Hotel, Victoria, B.C
For more information on our shops, please visit ____________________.
Promotional Certificates
For members only.
Layaway and Interest Free Purchases
You are welcome to select and hold items with us you wish to purchase over a period of time, by paying in
installments suitable to you over a period of six months, interest free. Once full payment is received, the
merchandise purchased will be shipped, as per your instructions. Items purchased under this plan are
non-refundable.
Your consent
By using our website you consent to the usage and collection of this information. If we decide to change our
Privacy Policy, such changes will be posted on our website so that you will always be informed.
Opt-Out at any time
Our members have a choice to opt-out at any time by using the "Unsubscribe" link in our e-mail or by visiting _____________________ .
Updating Personal Information
www. stonesjewellery.com will gladly correct, update or delete any personal data that we have collected
on line and maintain on our website. To request a change, please contact us by e-mail at customer service @
www. stonesjewellery.com.
Cookies
A cookie is a piece of information stored on the user's hard drive containing information about the user.
Cookies help us to track and target the interests of our users, which help us to better understand your
relationships with us, by analyzing areas of interests and products. This analysis helps us to design and make
jewellery that interests you. We do not use cookies to store and collect any personal information of users
such as names, address, or payments.
Usage tracking
We record your IP address each time you visit our website. Monitoring IP address helps us to determine usage
and traffic pattern.
Customer Testimonials
We would like to share your comments on our Jewellery Designs and Shopping Experience at
www. stonesjewellery.com. We may share your comments with your name with other viewers in our customers'
testimonials section.
Sharing
Personal information is not shared, except with third parties, involved in processing of your order.
Legal Disclaimer
The only time www. stonesjewellery.com
will disclose personal information when required by law.
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